Authored by Ken Spain, initially published in Chief Executive Magazine.
This past January, the ground shifted beneath business leaders across America.
Although the country's business environment has long been intertwined with politics, when power changed hands in Washington and consolidated in a second Trump Administration, large employers seemingly overnight faced a wave of repercussions stemming from their diversity, equity, and inclusion policies. What was once a hallmark initiative for corporate America quickly became a major political vulnerability.
Looking ahead, the politicization of DEI will not be the last sudden threat to the reputations of companies and those who lead them. The unfortunate reality is that CEOs and their teams must scenario plan for future political storms. In today's rapidly shifting environment, there will undoubtedly be more repercussions to pay for companies that inserted themselves into policy debates and news cycles in recent years. This dynamic has been long brewing. In 2023, polling commissioned by Narrative Strategies forecasted voter frustration with the perception that corporate America failed to focus on its core mission – providing a good product at a fair price while treating customers and employees well.
This set the stage for the dynamics that unfolded in November's elections, which Narrative's 2024 pre-election survey research corroborated. Immense frustration over rising costs created a vast array of political liabilities for perceived elite institutions, including large businesses. Assessing the unpredictability and volatility of the nation's growing populist sentiment is critical to understanding the broader political landscape; the next step is realizing how it evolved into a dominant governing agenda that can directly reshape markets and businesses' license to operate. The most skilled leaders set themselves apart by knowing how to navigate and respond to this all-important shift.
Preparing for unwanted political attention requires complete commitment from CEOs and corporate boards to acknowledge that risks are real and often go undetected beneath the surface, influenced by factors like insular partisanship and media feedback loops. However, even when decision-makers know of potential blind spots and risks, fixing vulnerabilities is nearly impossible without integrating core functions, such as corporate relations, public affairs, and government relations. These functions often represent and engage divergent audiences; addressing one while neglecting the others can allow unnoticed vulnerabilities to escalate quickly.
With these internal functions consolidated, organizations can conduct a thorough threat assessment. This involves carefully analyzing company positions, statements, initiatives, and actions taken by C-suite leaders within and outside the business. It also requires a politically savvy research team to explore consumer sentiment, social media trends, news narratives, and the statements and actions of relevant lawmakers and regulators to identify emerging issues and potential vulnerabilities before they escalate into crises.
Whether we like it or not, politicians and policymakers are as significant an audience for businesses as media and consumers. Navigating risks requires understanding which political figures can create challenges and which might support the organization's stance. Engaging helpful voices and neutralizing critics is best accomplished through a practice known as stakeholder mapping—documenting the complex network of thought leaders, advocacy organizations, community members, and allies that can influence opinions, shape discussions, and ultimately impact the political landscape. Companies serious about managing political risks must have this essential exercise completed before issues arise, not after.
Businesses can become targets at any moment in today's unpredictable political climate. Leaders who succeed in addressing this reality will be those who are best prepared. Doing the necessary groundwork and enlisting trusted partners for complex research and threat assessments will pay off when Washington exerts its influence over America's business environment next. Failing to prepare is preparing to fail, especially in a world where everything can change with a single tweet.
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Ken Spain is a Partner and CEO of Narrative, bringing deep expertise in reputation management, crisis communications, and public affairs. With over two decades of experience, Ken has helped companies and industry groups navigate high-stakes challenges, shape public perception, and achieve policy goals. To continue the conversation, reach out to ken@narrativestrategies.com. |